💬Need Help During a Campaign?

If you have any questions or run into difficulties while participating in a campaign, you can always reach out to your Campaign Manager through chat.

Since the Dec 16 update, chat rooms are no longer opened automatically.

This update was made to improve convenience, so you can open a chat room only when you need one and communicate at your own pace.

📝 How to Start a Chat

1️⃣ Go to the quest you’d like to ask about

Please visit the Manage page of the quest you have a question about.

2️⃣ Select “Got a question? Start a Chat”

Click the “Got a question? Start a Chat” button to begin.

3️⃣ Confirm before opening the chat

If the chat room is not currently open, a confirmation pop-up will appear.

If you would like to proceed, please select “Start Chat.”

4️⃣ The chat room is now open

You can now communicate comfortably with your Campaign Manager 🙂

5️⃣ Messages from your Campaign Manager

If the Campaign Manager needs to contact you, they may send you a message first.

In this case, you will receive a notification.

6️⃣ Check your messages in the Chat

All new messages and notifications can be found in the Chat.

Please check your chats there and continue the conversation.

🌼 Helpful Note

Once opened, the chat room will remain available while the campaign is active,

so you may return at any time if additional questions arise.